The 43 inch rotating display that twisted its own cables

A retail entrance unit that turned between portrait and landscape on a schedule. The first prototype lasted six weeks before the cables failed.

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The brief

A cosmetics retailer wanted a 43-inch floor-standing display that rotates between portrait and landscape per campaign. It sits near the entrance: first thing a customer sees, first thing a cleaner bumps into.

Prototype one, six weeks

A motorised mount, no slip ring, cables run through the rotating column.

The cables twisted until they failed. Not dramatically: a signal dropout first, then a screen that would not wake. By week six it was on the showroom floor doing nothing.

The fix that should have been in the first drawing

A slip ring for power and signal. It adds cost and it removes the single most common failure in rotating signage.

Second prototype: slip ring, base footprint 60 by 45 cm, low centre of gravity, rubber feet for polished floor and a hidden anchor plate for carpet. In a doorway with a draft, a light base rocks.

Rotation is a content problem too

The player has to rotate the content, not stretch it.

We deliver two versions of every campaign, 9:16 and 16:9, with a schedule that switches both the file and the panel orientation. Stretching a portrait poster into landscape is the fastest way to make an expensive display look cheap.

Service access in a public space

Control board and player behind a lockable rear door at waist height. A technician should reach HDMI and USB without lying on the floor.

In retail, that also means a key, because loose cables and USB sticks disappear.

What the extra 20 percent bought

Mount, slip ring and weighted base added about 20 percent to hardware cost.

It was less than a second prototype and a delayed campaign, which is what the first version cost.

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